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Solutions to Connect, Protect, Secure & Restore Business-Critical Data

Customer Support

Crossroads is committed to providing accurate, timely and comprehensive responses to your product support and service needs. Our dedicated team of technical experts uses cutting edge tools and technologies to provide first class support focused on solving customer business and technical problems. Our entire team of consulting engineers, support engineers, design engineers, and account managers work together with the partners who provided your Crossroads product, ensuring that you have the support needed to meet your mission critical requirements.

Crossroads’ maintenance offerings are designed to deliver the best quality solutions to you. Crossroads provides an expanded set of all-inclusive support maintenance packages for all of Crossroads branded product solutions. For more information on Crossroads support and service maintenance offerings, you may contact Crossroads or you can submit your request by filling out our online Support Information Contact Form or finally by contacting your authorized Crossroads reseller.

The following section provides an understanding of key Crossroads support information and resources:

Register Your Product

Registering your Crossroads-branded products is an important step in ensuring you get the most out of your purchase. Registration takes only a few minutes. Please have the serial number of your Crossroads-branded product available and then click here to begin the registration process.

PartnerSPACE

PartnerSPACE is a secured sales and technical intranet designed to assist our Resellers, Distributors and OEM partners by providing key information required to effectively sell and support Crossroads products. Creating a PartnerSPACE user account is quick and easy. If you are a Crossroads' partner, click here to create your PartnerSPACE account.

How To Get Support

Crossroads maintenance offerings ensure you get the maximum performance and reliability from your Crossroads products with a comprehensive suite of available support options.

Crossroads highly trained, experienced technical support professionals are available to assist you with your product questions and issues. For product support, contact Crossroads Technical Support Help Desk.

Out-of-warranty and out-of-maintenance coverage is also available for a one-time fee – per product, per incident. To inquire or purchase this coverage, please contact Crossroads submit your request by filling out our online Support Information Contact Form or finally by contacting your authorized Crossroads reseller.

Crossroads Warranty Terms and Conditions

Crossroads provides industry standard warranties - structured in coordination with our industry leading OEM and Distribution/Reseller partners. To learn more about our Warranty Terms and Conditions, click here.

Product Documentation

Crossroads Product Documentation provide detailed product information to ensure successful installation, configuration, and support of Crossroads products. To view the listing of Crossroads' Product Documentation, click here.

Technical Documentation Library

Crossroads maintains a library of technical product information, including documents such as technical tips, technical bulletins, FAQs, and Release Notes. Crossroads OEM and Distributor/Reseller partners may access the Technical Documentation Library by accessing their PartnerSPACE account.