Customer Support

Crossroads is committed to our customers. Our dedicated team of technical experts use cutting edge tools and technologies to provide first class support focused on solving customer business and technical problems. Our entire team of consulting engineers, support engineers, design engineers, and account managers work together with the partners who provided your Crossroads product, ensuring that you have the support needed to meet your mission critical requirements.

The following section provides an understanding of key Crossroads support information and resources:

Register Your Product

Registering your Crossroads-branded products is an important step in ensuring you get the most out of your purchase. Registration takes only a few minutes. Please have the serial number of your Crossroads-branded product available and then click here to begin the registration process.

PartnerSPACE

PartnerSPACE is a secured sales and technical intranet designed to assist our OEM and Distribution/Reseller partners by providing key information required to effectively sell and support Crossroads products. Creating a PartnerSPACE user account is quick and easy. If you are a Crossroads' partner, click here to create your PartnerSPACE account.

How To Get Support

Product support is provided directly by our OEM and Distributors/Reseller partners who resell our solutions. For support, please contact the OEM or Distributor/Reseller from whom you purchased our products. A list of our current partners can be found by selecting Partners from the navigation at the top of the page.

Crossroads' Technical Support provides Level 3 escalation and engineering product support to our OEM and Distribution/Reseller partners. Customers directly contacting Crossroads' Technical Support will be redirected to the OEM or Distribution/Reseller partner from whom the product was purchased.

US/Canada

US/Canada customers who have purchased a Crossroad-branded product and associated maintenance will receive direct product support from Crossroads’ expert Technical Support team. Detailed support and contact information will be provided upon purchase of a Crossroads maintenance package. Contact your local Distributor/Reseller partner to purchase a maintenance package. Out-of-warranty and out-of-maintenance coverage is available for a one-time fee - per product, per incident. Contact your authorized Crossroads Distributor/Reseller partner to purchase this coverage.

For more information, questions or assistance regarding Crossroads Support, please click here for more information on Support Offerings or contact us by filling out our online Support Information Contact Form.

International

International customers using Crossroads-branded products should contact their Distributor/Reseller partner for their support needs. Out-of-warranty and out-of-maintenance coverage is available for a one-time fee - per product, per incident. Contact your authorized Crossroads Distributor/Reseller partner to purchase this coverage.

For more information, questions or assistance regarding Crossroads Support, please click here for more information on Support Offerings or contact us by filling out our online Support Information Contact Form.

Crossroads Warranty Terms and Conditions

Crossroads provides industry standard warranties - structured in coordination with our industry leading OEM and Distribution/Reseller partners. To learn more about our Warranty Terms and Conditions, click here.

Product Documentation

Crossroads Product Documentation provide detailed product information to ensure successful installation, configuration, and support of Crossroads products. To view the listing of Crossroads' Product Documentation, click here.

Technical Documentation Library

Crossroads maintains a library of technical product information, including documents such as technical tips, technical bulletins, FAQs, and Release Notes. Customers whose products are under active maintenance or warranty, may access the Technical Documentation Library via their registration account. Crossroads OEM and Distributor/Reseller partners may access the Technical Documentation Library by accessing their PartnerSPACE account.

Additional Support Requirements