Welcome to Crossroads Helpdesk

Help Desk Support includes phone and/or email coverage delivered by Crossroads support specialists. Support activities include installation and configuration support, troubleshooting, and issue resolution.

Crossroads Team of technical support professionals provide customer support managed through our Austin based Help Desk.   Open Monday thru Friday 7am to 7pm CT, the help desk can be 512-928-7777 or 800-417-2082 or via email using the form below.

To provide the most expeditious support possible, please complete the following information request form, or have the information upon calling.

Submit a request to our Helpdesk

(* indicates required fields. However, it is in your best interest to try and fill in as much information as possible, as it will enable us to help you more efficiently.)

Contact Information
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Postal / Zip Code
Email Address *
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Product Information
Brand *
Model Number *
Serial Numbers(s)/ Hardware ID(s) *
Software Version * (i.e. Version 2.2  2004c)
Priority *	Show Stopper High Medium Low
Technical Support Request
Purpose Of Request: *	Select One General Information Request Installation Of Hardware And/Or Software Configuration Of Hardware And/Or Software Upgrade Of Hardware And/Or Software Troubleshooting Of Hardware And/Or Software Other
* Please state your question, issue and/or symptoms. When available, please include configuration information and steps to reproduce:

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