Support Offerings - Crossroads-branded Products

Crossroads works closely with our Distribution/Reseller partners to ensure that our customers receive an accurate, timely, and comprehensive response to product support needs. Crossroads’ offerings are designed to deliver the best quality solutions for customers.

US/Canada

Crossroads provides an all-inclusive support maintenance package for US/Canadian customers. See the documents below to review details about this offering. Please contact your authorized Crossroads Distributor/Reseller in order to purchase this package.

Out-of-warranty and out-of-maintenance coverage is also available for a one-time fee - per product, per incident. Please contact your authorized Crossroads Distributor/Reseller partner to purchase this coverage.

For more information about Crossroads’ support solutions and our maintenance approach, please read:

• Crossroads Maintenance DataSheet
• Crossroads Maintenance FAQ

International

For those Crossroads products that are sold outside the US and Canada, extended warranty is available and delivered through local international Distributors/Reseller partners. In order to purchase extended warranty, please contact your local authorized Crossroads Distributor/Reseller. By maintaining the product warranty, international customers are able to receive product updates/upgrades and return-to-factory services at no-charge from their local Distributor/Reseller partner.

Out-of-warranty coverage is available for a one-time fee - per product, per incident. Contact your authorized Crossroads Distributor/Reseller partner to purchase this out-of-warranty coverage.