Crossroads Systems, Inc. - Support

Service and Quality Support

Crossroads is committed to providing accurate, timely and comprehensive responses to your product support and service needs. Our dedicated technical experts use cutting edge tools and technologies to provide first class service, ensuring that you have the support needed to meet your mission-critical requirements.

Support for End-Users

Crossroads’ highly trained and experienced technical support professionals are available to assist you with your product questions and issues. For product support, contact the Crossroads Technical Support Help Desk or your Crossroads' authorized support and service provider. You can also visit the Crossroads Knowledge Base for support FAQs.

Register Your Product

Registering your Crossroads-branded products is an important step in ensuring you get the most out of your purchase. Gain access to product specific information, technical documents and software upgrade notifications by registering your product. Please have the serial number available for registration.

Product Technical Documentation

Crossroads product documentation provides detailed product information to ensure successful installation, configuration, and support of Crossroads products. You must register your product prior to accessing technical documentation. To register and access product technical documents, click here.

Knowledge Base

Here you'll find information for Crossroads' suite of products, including StrongBox®, StrongBox VSeries Library, StrongBox DataManager, FileStor-HSM, SPHiNX™, and ReadVerify Appliance (RVA).

Maintenance

Crossroads' maintenance offerings are designed to deliver the best quality solutions to you. Crossroads provides an expanded set of all-inclusive support maintenance packages for all Crossroads solutions. For more information on support and service maintenance offerings, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

Support Levels

Please refer to your maintenance certificate to determine your level of support and be prepared to provide the serial number of your Crossroads product.

  • Standard Support includes phone and email support through our Austin-based Help Desk. The Help Desk is open Monday - Friday 7am to 7pm CST, excluding Crossroads observed holidays.
  • Premium Support includes 24/7 access to a support engineer, and is restricted to customers who have purchased the premium support package. For critical issues requiring immediate assistance outside of normal business hours, please leave a voice message and requesting an immediate call back. When calling, please also provide your Crossroads serial number. The on call Support Engineer will return your call.

Out-of-maintenance coverage is also available for a one-time fee, per product, per incident. To inquire or purchase this coverage, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

Support for Partners on the Crossroads Partner Portal

The Crossroads Partner Portal is a secure sales and technical intranet designed to assist our resellers, distributors and OEM partners by providing key information required to effectively sell and support Crossroads' products. If you are a Crossroads partner, click here to create or access the Partner Portal.


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