Welcome to Crossroads Helpdesk

Help Desk Support includes phone and/or email coverage delivered by Crossroads support engineers. Support activities include installation and configuration support, troubleshooting, and issue resolution. Please contact support at 1-888-299-7799 or 1-512-928-7300 or email This email address is being protected from spambots. You need JavaScript enabled to view it. at any time for assistance. A support specialist will follow up with your request. To expedite response time, please include the following information in your message:

• Name
• Company
• Contact Info – phone or email
• Product model
• Product serial number or hardware ID
• A brief description of your question or issue

Standard Support includes phone and email support through our Austin-based Help Desk. The Help Desk is open Monday - Friday 7am to 7pm CST. Contact the Help Desk at 1-888-299-7799 or 1-512-928-7300.

Premium Support includes 24/7 access to a support engineer, and is restricted to customers who have purchased the premium support package. Please call 1-512-928-7777 or 1-800-417-2082 for 24/7 support. If immediate assistance is needed outside of normal business hours, please leave a message on the HelpDesk Hotline number (1-800-417-2082 ) requesting an immediate call back. In addition to calling, you may also email This email address is being protected from spambots. You need JavaScript enabled to view it. . Please refer to your maintenance certificate to see if you are eligible for premium support.