Crossroads Systems, Inc. - Help Desk

Welcome to Crossroads Helpdesk

Help Desk Support includes phone and/or email coverage delivered by Crossroads support engineers. Support activities include installation and configuration support, troubleshooting, and issue resolution.

Check out the Crossroads Knowledge Base to find an answer now!

You'll find information for Crossroads suite of products, including StrongBox, StrongBox VSeries Library, StrongBox DataManager, FileStor-HSM, SPHiNX, and ReadVerify Appliance (RVA).

The Crossroads Team is Ready to Help!

If you have a support need, please let us know. Submit your question or issue to the Crossroads support team using the “Help Desk” form . Submitting a form will automatically generate a support case ticket. You will receive a prompt email response that includes your Crossroads case number along with directions for submitting additional data, such as troubleshooting logs. You can help our team resolve your issue quickly by providing all relevant information with your ticket submission.

Support Levels

Please refer to your maintenance certificate to determine your level of support and be prepared to provide the serial number of your Crossroads product.

Standard Support includes phone and email support through our Austin-based Help Desk. The Help Desk is open Monday - Friday 7am to 7pm CST, excluding Crossroads observed holidays.

Premium Support includes 24/7 access to a support engineer, and is restricted to customers who have purchased the premium support package. For critical issues requiring immediate assistance outside of normal business hours, please leave a voice message and requesting an immediate call back. When calling, please also provide your Crossroads serial number. The on call Support Engineer will return your call.


 
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