Crossroads Systems, Inc. - Help Desk

Welcome to Crossroads Helpdesk

Help Desk Support includes phone and/or email coverage delivered by Crossroads support engineers. Support activities include installation and configuration support, troubleshooting, and issue resolution.

Check out the Crossroads Knowledge Base to find an answer now!

You'll find information for Crossroads suite of products, including StrongBox, StrongBox VSeries Library, StrongBox DataManager, FileStor-HSM, SPHiNX, and ReadVerify Appliance (RVA).

The Crossroads Team is Ready to Help!

If you have a support need, please let us know. Submit your question or issue to the Crossroads support team using the “Help Desk” form below. Submitting a form will automatically generate a support case ticket. You will receive a prompt email response that includes your Crossroads case number along with directions for submitting additional data, such as troubleshooting logs. You can help our team resolve your issue quickly by providing all relevant information with your ticket submission.

Standard Support includes phone and email support through our Austin-based Help Desk. The Help Desk is open Monday - Friday 7am to 7pm CST. Contact the Help Desk at 1-888-299-7799 or 1-512-928-7300, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Premium Support includes 24/7 access to a support engineer, and is restricted to customers who have purchased the premium support package. Please call 1-512-928-7777 or 1-800-417-2082 for 24/7 support. Please refer to your maintenance certificate to see if you are eligible for premium support and be prepared to provide the serial number of your Crossroads product.

For critical issues requiring immediate assistance outside of normal business hours, please leave a message on the Help Desk Hotline number 1-512-928-7777 or 1-800-417-2082 requesting an immediate call back.

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